Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

I order a pair of shoes for the first time from Reebok the second week of April 2017. It was a custom order so it would take 4-5 weeks for delivery.

Eleven days after the order was placed they withdrew $92.61. After 5 weeks passed since the order was placed I emailed "customer service" asking where the order was. I have had several back and forth emails and one phone call with "customer service." Fast forward to today and so far ten weeks have passed since that order was placed. This is a list of what I've been told so far: 1) the shoe was discontinued 2) the warehouse never received the order 3) the order has to get cancelled in order to issue a refund 4) this is a problem they have been having and I'm not the only one 5) they are waiting to hear back from corporate to all a refund to be issued I had to contact Reebok for a problem they knew they were having.

I wonder when, or if, they were going to contact me and let me know they are having difficulties. Oh but get this, they will offer 25% off my next order (but I only get that offer after they give me my money back) What makes them think that I would EVER order from them again. They did not care to reach out to me when the issue arose, they tell me that I have to keep checking back with them to see if they got their issues resolved. They can take my money but not deliver a product or refund.

I have no shoes, no money, and no answer as to when I will get my money.

But what I do get is a sorry and thanks for choosing to shop with Reebok. I'm not just an unhappy customer, Reebok

Product or Service Mentioned: Reebok Shipping Service.

Reason of review: Poor customer service, problem with delivery, problem with issuing a refund.

Monetary Loss: $93.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

I have an almost identical story. Only it was a $175.

Custom shoe order. "A processing issue", on their end, that they failed to inform me of until I contacted them 6 weeks later. They did give me a code for a free pair of any shoe they make, until my refund is processed.

Rather have the shoes I ordered than a refund. Not sure what their problem is...I use to like Reebok

You May Also Like