I have worn Princess Reebok with leather uppers for over 20 years. I have tried other brands like New Balance and Nike but ALways come back to Princess for comfort.
I just got my new yearly pair which I ordered online and I am very angry because they are NOT what I ordered. They have man made material uppers. I thought it was a knock off until I checked all the labels. I also regard it as a bait and switch.
It had all the same tags inside, "100 years of quality craftmanship...." the Gold Classic across the tongue the price is the same and yet it is made out of man made material NOT the same, not what I come to expect and rely on as a Princess Classic.
There was no announcement, no indication anywhere when I ordered these on line that it was man made synthetic material uppers and NOT leather uppers. Bait and Switch.
Loyal, long time, regular customers of this particular style are loyal regular customers because of what they have come to know and rely on as the Classic Princess style shoe with leather uppers. The switch is a deceit and breach of that trust and reliance. No warning. The price also does not reflect that there is any difference.
I am very unhappy. I want what I paid for and was lead to believe I was getting, a Classic Princess Style with leather uppers Reebok shoe. I didn't even know they made a synthetic uppers Princess style. I never had to choose between the two. A choice was never offered in this case either.
I wrote to Reebok customer service 7 days ago. I have not received a response. There are a lot of unhappy people expressing the same feelings on their comment page. This particularly style of Reebok is their most popular style.
I went to Kohl's and Sears all of which according to their websites have Classic Reebok princess style shoes, Sears specified leather uppers, in my size. When I got there they were all man made materials. I talked with the salesperson at Sears who was very knowledgeable about her inventory and she was unaware of the switch that had occurred and was surprised when I pointed it out to her.
I asked corporate customer service via a telephone line in the Kolh's store to check back stock and they said they don't have anything. Only thing they had was size 5 and 5 1/2 and they don't know if it is synthetic or leather. I asked if they were going to be getting more and what kind. He couldn't tell me. I asked if anyone could. He said, "no.'
I don't think Reeboks is making the leather upper Princess style shoe anymore and the only ones available are going to be what is hiding in back stocks. Macy's even showed they carry Reeboks with leather uppers but they were out of stock.
I regard this bait and switch by Reebok as very disengenuous, deceitful and a company that doesn't give a *** about their customers. They are not offering any explanation of the switch or price adjustment. I hold Reebok responsible.
They have factories all over the world. Shoes I looked at were made in Thailand, Cambodia, Viet Nam, China and Indonesia. Thought a certain area might be making the leather ones.
I looked at a lot of shoes. Not a happy camper. Reebok doesn't know what they are in for and it is going to be interesting to see how they handle a bunch of loyal, long time customer's whose dogs are barking because they can't get the comfortable shoes they love. Grrrrrrrrrrrrrrrr.
Monetary Loss: $40.