Reebok
Reebok Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reebok has 1.9 star rating based on 130 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Reebok to a friend or colleague.
- Rating Distribution
Pros: Fit of the shoes, Crap, Great shoes.
Cons: Customer service, No customer service, Poor communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reebok has 1.9 star rating based on 130 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Reebok to a friend or colleague.
- Rating Distribution
Pros: Fit of the shoes, Crap, Great shoes.
Cons: Customer service, No customer service, Poor communication.50% of users think that Reebok should improve its Product Quality.
50% of users say that they might use Reebok in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Vaise yeh good h lekin pehli bar complaint ayi h shoes m. Kyoni ki maine pehle bhi liye h kai bar kabhi koi complaint nhi ayi h.", "Don't buy ever", "Do not buy these shoes.", "Reebok should not be a name brand", "Save the transcript of your chat messages with their customer care, or take screenshots. Report to Reebok management any fraudulent behavior of their customers care operators. File chargebacks with your financial institution. Report to every customer protection organizations, better if publicly for everyone to read to force Reebok to make things right and help you.".
Most users ask Reebok for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Retour
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessional and Misleading Experience with Reebok Customer Care
I'm writing to express my extreme dissatisfaction with the unprofessional and misleading experience I had yesterday, October 25th at 12:20 PM during a chat with their Customer Care operator Shatadru.
I registered as a new member on the Reebok website with the expectation of receiving the promised 15% discount for my purchase of the Freestyle Hi top sneakers. However, the discount wasn't applied during checkout, and I never received a welcome email with any coupon (I also checked my spam folder).
Shatadru's responses in the chat were contradictory and misleading from the beginning.
They initially claimed I had to wait 3-5 days to get my discount coupon via email, then offered a $12 E-Gift Card to apply to this order, only to change idea later and claim that it was only applicable to select items.
At this point, Shatadru asked me to purchase the shoes and give them my order number. Afterward, they said that they refunded $12 (although it is still not visible on my bank account).
However, it was only after my purchase that Shatadru told me to check my email because they sent me the 20% discount coupon that I initially asked: according to them, it only takes 5 minutes to send the coupon. This contradicted their earlier statements that, because of the processing timeframe, I would have had to wait 3-5 days to get it. When I asked for an explanation and pointed out Shatadrus many contradictions, they wished me a nice day and abruptly ended the chat.
With the 20% coupon, I would have paid $64 instead of $73.87.
I kindly request a refund of the price difference ($9.87), and urge Reebok to also take disciplinary action against Shatadru.
This is not the experience any new customer wants and will stop me from making any future purchase on your website.
I am reporting this issue everywhere, and I have also filed a complaint on the Better Business Bureau website, and contact Reebok via private messages on Facebook (still waiting for a reply). I'm willing to escalate this matter to other consumer protection agencies and publicly, if necessary.
- Nice classic shoes
- Fraudulent customer service
Preferred solution: Full refund
User's recommendation: Save the transcript of your chat messages with their customer care, or take screenshots. Report to Reebok management any fraudulent behavior of their customers care operators. File chargebacks with your financial institution. Report to every customer protection organizations, better if publicly for everyone to read to force Reebok to make things right and help you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy sneaker fell apart in 3 months
- Name brand
- Right sneak fell apart in 3 months
Preferred solution: A replacement
User's recommendation: Reebok should not be a name brand
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged goods
Preferred solution: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality
- Styles
- Not the same
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They are not giving my refund amount
Company fixed the issue and I have been provided with apology.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brisbane, QueenslandTrack order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived wrong trainers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken 1 day
- All
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Brisbane, QueenslandOrdered a pair of shoes but there seems to be no progress
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality of underwear
- Comfort and sizing
- Came apart after wearing them twice
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kaohsiung City, KaohsiungInquiry Regarding Availability and Purchase of Reebok 10kg Dumbbell
Dear Reebok Customer Service Team,
Few years ago, I received a Reebok RSWT-11100 Dumbbell, Black - 10Kg, as a birthday gift. This dumbbell has been an essential part of my workout routine ever since.
Recently, I have been looking to purchase another one of the same model dumbbells.
However, after searching online for a while, I have been unable to find any information or channels for purchasing it. Therefore, I have decided to reach out to inquire about the availability or any alternative means to acquire this particular dumbbell. I would greatly appreciate any information or guidance you can provide regarding the purchase.
If you require any further information, please do not hesitate to contact me.
Wishing you a wonderful day!
Sincerely,
Chang, C. J.
User's recommendation: I haven't received a complete reply from Reebok yet. They just emailed me that I'll be a member here. It truly confused me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gaithersburg, MarylandSplitting sloes from side
No not yet
Preferred solution: What ever company policy
User's recommendation: Need to check quality products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | London, EnglandAnti Slip Shoes
User's recommendation: Do not buy these shoes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReebok running foundation
Preferred solution: info on applying for grant funding or in-kind donations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFind your office
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